1. Introduction & Scope
At Number Educational Solutions (NES), we are committed to safeguarding the privacy and integrity of the personal and institutional data shared with us. This Privacy Policy outlines how we collect, process, use, store, and protect the information obtained through our official website (nes.ind.in), partner portals, registration forms, and during client onboarding.
This policy applies to school administrators, teachers, parents, students, individual course takers, franchise operators, and users navigating our digital interfaces. By utilizing our services, educational programs (Vedic Maths, Write Win Academy, iRoots, Teacher Training, Foundation Programs), publications, or contacting us, you explicitly consent to the data collection and processing methods described herein.
2. Information We Collect
We gather information to offer standard educational products, process partnerships, and audit quality operations. The data collected falls into two primary categories:
A. Information Provided Directly By You:
- Contact Details: Your name, billing address, profile email address, active mobile number, and institutional title.
- Institutional Metadata: Partner school name, regional location, designation, standard grades instruction capacity, student headcounts, and school affiliation boards.
- Inquiry & Message Data: Information submitted via the "Inquire Now" or "Send Us a Message" forms, including specific services of interest, customized curriculum queries, or franchise locations.
- Billing & Account Information: Payment registration details for syllabus packages, student kits, teacher training subscriptions, and franchise franchise fees. (Note: Financial details are processed by compliant payment gateway partners like Razorpay, and we do not store raw card numbers on our servers).
B. Information Gathered Automatically:
- Device and Usage Information: IP address, operating system, browser configuration, page views, click pathways, and date/time logs via functional cookies and security firewalls.
3. How We Use Data
NES utilizes gathered data to support educational excellence. Specifically, we process your information for the following purposes:
- Services Fulfilment: Registering schools, setting up accounts, deploying training courses, shipping syllabus packages/books, and organizing nationwide student competitions.
- Training Support: Providing offline and online portal access to teachers, managing assessment outcomes, and dispatching certs.
- Customer Correspondence: Informing partners of schedule alterations, curriculum releases, upcoming educational workshops, security updates, and active enrollment options.
- Administrative & Auditing Operations: Internal quality audit compliance, validation of institutional credentials, processing franchise approvals, and managing invoicing records.
- Strategic Growth and Personalization: Improving website response layouts, analyzing ecosystem interactions, and customizing curriculum bundles.
4. Information Security
We place high importance on information security. To prevent unauthorized access, tampering, leakage, or loss of metadata, we deploy:
- SSL Encryption: All client browser communication and online form data transmissions are protected via Hypertext Transfer Protocol Secure (HTTPS) layer protocols.
- Access Controls: Server database permissions are limited to essential developers and managers on a strict need-to-know basis.
- Compliance Partners: Payment transactions are handled over industry-recognized Secure Sockets Layer (SSL) payment pipelines certified under Payment Card Industry Data Security Standards (PCI-DSS).
Please note that while we implement robust standards, no network connection over the internet is 100% impenetrable. We encourage you to notify us immediately at nes.karanam@gmail.com if you suspect any authentication breach.
5. Third-Party Sharing
NES does not sell, rent, trade, or distribute your personal or institutional data to third-party databases. Information is shared solely under absolute necessity with operational partners, including:
- Operational Delivery Services: Logistics/courier networks tasked with delivering physical textbooks, handwriting writing kits, mathematical tools, and certificates.
- Transactional Gateway Services: Regulated payment processors executing credit card, UPI, net banking, or wallet transactions.
- Legal Mandate Compliance: When compelled by government authorities, statutory bodies, or applicable courts under the Information Technology Act (India, 2000) and related compliance laws.
6. Data Retention & Your Rights
We retain user personal data for as long as accounts remain active, or as required in order to satisfy statutory tax obligations and resolve outstanding disputes.
You maintain explicit command over your personal records:
- Access & Modify: Ask for details of what data we possess, or edit incorrect/obsolete information under your partner account profile.
- Right to Deletion: Request full deletion of your registered personal information by submitting an email to our desk. (Please note: Certain critical record metadata must be maintained for financial transaction historical records).
7. Contact & Grievance Queries
For complaints, clarification regarding this Privacy Policy, cookie deletion, or details of our data security frameworks, please contact our administrator:
Number Educational Solutions (NES)
Nodal Officer: K. Hari Nath (Founder & Director)
Headquarters: Yelahanka New Town, Bengaluru, Karnataka, India
Support Email: nes.karanam@gmail.com
Support Phone: +91 99006 10621 / 70130 14547
